Community & Support

Where to get help and connect with other GrackerAI users.

Email Support

Response times:

  • General support: <24 hours weekdays
  • Scale plan: <8 hours weekdays
  • Enterprise: <2 hours, 24/7 with SLA

In-App Chat

Available to logged-in users via the lower-right widget. Live agents during business hours (US Pacific); bot triage outside hours.

Community Forum

questions.gracker.ai. peer-to-peer Q&A, feature requests, playbook sharing.

Book a Demo

Want a guided walkthrough? Book a demo. 30 minutes with a solutions engineer.

Educational Content

Following GrackerAI

  • LinkedIn. Product updates, hiring, customer wins
  • Newsletter. Monthly playbook digest

Feature Requests

Submit at questions.gracker.ai tagged feature-request. Top-voted requests are reviewed monthly.

Last updated Oct 22, 2026 View .md

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