Billing & Plans
Manage your subscription from Manage Workspace → Billing (click your workspace name in the top navigation, then Manage Workspaces, then Billing in the left rail).
Plan Tiers
| Plan | Price | Who It's For |
|---|---|---|
| Starter | $99/mo · $79/mo annual | Solo founders tracking one brand - 100 monthly AI queries, weekly monitoring, 3 AI engines, 2 seats |
| Scale | $499/mo · $399/mo annual | Growing teams needing daily monitoring - daily monitoring, 6 AI engines, 5 seats |
| Enterprise | Custom | Custom limits - high-volume monitoring, all available AI engines, SSO, dedicated support |
What Counts Toward Limits
| Limit | What It Counts |
|---|---|
| Monitor Groups | Active groups only - paused ones don't count against your limit |
| Prompts | Total prompts in your library across all groups |
| Brands | Total brands added to your workspace |
| Team Members | Active seats in your workspace |
Upgrade or Change Your Plan
- Go to Manage Workspace → Billing
- Find the plan you want and click its Upgrade or Downgrade button
- Confirm - changes take effect immediately
Upgrading unlocks higher limits right away. Downgrading takes effect at the end of your current billing period.
Activate a Free Trial
- Go to Manage Workspace → Billing
- Click Start 7-Day Free Trial on the plan you want to try
- Enter your credit card details to start
Your trial gives you full access to paid plan features for 7 days. At the end of the trial you'll be prompted to choose a plan or stay on the Free plan.
Redeem a Lifetime Deal
The same flow applies for both AppSumo and DealFuel codes. Redemption happens on its own page (/redeem), separate from the in-app Billing page - use the link from your purchase confirmation email, or go to /redeem directly and sign in when prompted:
- Open the redemption link from your AppSumo or DealFuel confirmation email (or go to /redeem)
- Enter your activation code
- Click Redeem - GrackerAI validates the code and applies the lifetime deal to your account
Invoices & Payment
- Invoices - auto-generated each billing cycle, download from the Stripe billing portal (Manage Workspace → Billing → Manage Billing)
- Payment methods - credit card; invoice-based billing available for annual contracts
- Currency - USD by default; EUR/GBP available on annual plans
Annual Billing
Annual contracts are available on Starter and above:
- 20% discount vs monthly billing
- Locked rate for 12 months
- Custom terms available for Scale and Enterprise
Contact sales@gracker.ai to switch to annual billing.
Cancel or Pause
| Option | What Happens |
|---|---|
| Pause | Keeps all your data - suspends new monitor runs - pro-rated refund |
| Cancel | Subscription ends at period end - data retained for 90 days, then deleted |
To cancel your subscription, see Cancel Subscription.
Pausing isn't a self-serve toggle on the Billing page today - contact sales@gracker.ai to pause your subscription.
Resume After Cancellation
- Go to Manage Workspace → Billing
- On your current plan's card, click Resume plan
Your previous data and settings are restored if you reactivate within the 90-day retention window.