# Community & Support

Where to get help and connect with other GrackerAI users.

## Email Support

- **General:** [support@gracker.ai](mailto:support@gracker.ai)
- **Sales:** [sales@gracker.ai](mailto:sales@gracker.ai)
- **Security:** [security@gracker.ai](mailto:security@gracker.ai)
- **Privacy / DPO:** [privacy@gracker.ai](mailto:privacy@gracker.ai)

Response times:
- **General support:** <24 hours weekdays
- **Scale plan:** <8 hours weekdays
- **Enterprise:** <2 hours, 24/7 with SLA

## In-App Chat

Available to logged-in users via the lower-right widget. Live agents during business hours (US Pacific); bot triage outside hours.

## Community Forum

[questions.gracker.ai](https://questions.gracker.ai/). peer-to-peer Q&A, feature requests, playbook sharing.

## Book a Demo

Want a guided walkthrough? [Book a demo](https://gracker.ai/demo/). 30 minutes with a solutions engineer.

## Educational Content

- [Growth Blog](https://blog.gracker.ai/): Case studies and playbooks
- [White Papers](https://gracker.ai/white-papers/): In-depth research and guides

- [Case Studies](https://gracker.ai/case-studies/): How teams win with GrackerAI
- [SEO 101](https://gracker.ai/seo-101/): Search optimization fundamentals

- [Programmatic SEO 101](https://gracker.ai/programmatic-seo-101/): Scale content programmatically
- [Cybersecurity Marketing 101](https://gracker.ai/cybersecurity-marketing-101/): Marketing for security vendors

## Following GrackerAI

- [LinkedIn](https://www.linkedin.com/company/gracker-ai/). Product updates, hiring, customer wins
- Newsletter. Monthly playbook digest

## Feature Requests

Submit at [questions.gracker.ai](https://questions.gracker.ai/) tagged `feature-request`. Top-voted requests are reviewed monthly.