Community & Support

Where to get help and connect with other GrackerAI users.

Email Support

• General: support@gracker.ai
• Sales: sales@gracker.ai
• Security: security@gracker.ai
• Privacy / DPO: privacy@gracker.ai

Response times:

• General support: <24 hours weekdays
• Scale plan: <8 hours weekdays
• Enterprise: <2 hours, 24/7 with SLA

In-App Chat

Available to logged-in users via the lower-right widget. Live agents during business hours (US Pacific); bot triage outside hours.

Community Forum

questions.gracker.ai (opens in a new tab) — peer-to-peer Q&A, feature requests, playbook sharing.

Book a Demo

Want a guided walkthrough? Book a demo (opens in a new tab) — 30 minutes with a solutions engineer.

Status Page

status.gracker.ai (opens in a new tab) — real-time uptime, incident history, scheduled maintenance.

Educational Content

• Growth Blog (opens in a new tab) — case studies and playbooks
• White Papers (opens in a new tab)
• Case Studies (opens in a new tab)
• SEO 101 (opens in a new tab)
• Programmatic SEO 101 (opens in a new tab)
• Cybersecurity Marketing 101 (opens in a new tab)

Following GrackerAI

• LinkedIn — Product updates, hiring, customer wins
• Newsletter — Monthly playbook digest

Feature Requests

Submit at questions.gracker.ai (opens in a new tab) tagged feature-request. Top-voted requests are reviewed monthly.