Custom Domain

Custom Domain - GrackerAI Portal

This guide explains how to configure a custom domain for your GrackerAI portal using Cloudflare's DNS and proxy services.

Prerequisites

Before you begin, ensure you have:

  • A domain with DNS managed by Cloudflare
  • Access to your Cloudflare account
  • Your GrackerAI portal URL

DNS Configuration

Step 1: Add CNAME Record

  1. Log in to your Cloudflare dashboard
  2. Navigate to DNS > Records
  3. Click Add record
  4. Configure the CNAME record:
Type: CNAME
Name: your-subdomain (e.g., portal, ciam-101)
Target: portal.pseo.one
Proxy status: Proxied (orange cloud)

Example:

ciam-101.customer1.com → portal.pseo.one

Step 2: Verify DNS Propagation

After adding the CNAME record:

  • Changes typically propagate within 2-5 minutes with Cloudflare's proxy
  • Full global propagation may take 24-48 hours
  • Verify propagation using DNS Checker (opens in a new tab)

Troubleshooting

Common Issues

  1. DNS Not Propagating

    • Double-check the CNAME record values
    • Ensure Cloudflare's proxy is enabled (orange cloud icon)
    • Clear your DNS cache or try from a different network

  2. SSL/TLS Errors

    • Verify SSL/TLS encryption mode is set to "Full" in Cloudflare
    • Check that your SSL certificate is valid and not expired

Best Practices

  • Use a dedicated subdomain for your GrackerAI portal (e.g., portal.yourdomain.com)
  • Enable Always Use HTTPS in Cloudflare settings
  • Set up appropriate security headers
  • Monitor DNS and SSL certificate status regularly

Support

For additional assistance, contact our support team or refer to the Cloudflare documentation (opens in a new tab).