Trust & Security
Security at GrackerAI
We take the security of your data seriously. Here's how we protect it.
How We Protect Your Data
End-to-end security controls across every layer of our platform.
Encryption in Transit
All data transmitted to and from GrackerAI is encrypted using TLS 1.2+. Our SSL configuration holds an A+ rating from Qualys SSL Labs.
Encryption at Rest
Data stored in our infrastructure is encrypted at rest using AES-256. Database backups are encrypted and stored in geographically distributed locations.
Access Controls
Role-based access controls (RBAC) restrict internal access to production systems. All access is logged and reviewed. We follow the principle of least privilege.
Uptime & Reliability
Our platform targets 99.5% monthly uptime. Infrastructure is hosted on AWS and DigitalOcean with Cloudflare for DDoS protection and edge security.
Sub-processor Vetting
We vet all third-party sub-processors for security and compliance. Key processors include Stripe (payments), Cloudflare (CDN/security), AWS, and Anthropic/OpenAI (AI APIs).
Monitoring & Logging
We continuously monitor for anomalous activity across our infrastructure. Security logs are retained for 90 days and reviewed regularly.
Compliance
- GDPR: We are GDPR-compliant for EU/EEA users. See our Privacy Policy for full details including your data rights.
- CCPA: We honour California Consumer Privacy Act rights for California residents.
- SOC 2: We are working towards SOC 2 Type II certification. Contact us for our current security questionnaire.
- Data Processing Agreements (DPA): Enterprise customers can request a DPA. Email [email protected].
Responsible Disclosure
We take vulnerability reports seriously. If you believe you've found a security vulnerability in GrackerAI, please report it responsibly:
- Email: [email protected]
- Please include a clear description, steps to reproduce, and potential impact.
- We will acknowledge receipt within 48 hours and provide a timeline for resolution.
- We request you do not publicly disclose the vulnerability until we have addressed it.
Security Questions?
For security reviews, vendor questionnaires, or DPA requests:
- Security: [email protected]
- Legal / DPA: [email protected]
